SELECTED ACADEMIC and GOVERNMENT RESOURCES ON SOCIAL MEDIA AND EMERGENCY MANAGEMENT
Prepared by Kim Stephens, lead blogger, iDisaster 2.0
Last Updated: May 27, 2013
- Internews, Europe. “Connecting the Last Mile: Internews Europe Report on the Role of Communications in the Great East Japan Earthquake.” From their website: “The report, ‘Connecting the Last Mile’, explains, for instance, how the dramatic evacuation of a mother sheltering from the mega tsunami on a roof top in Kesennuma was triggered by a Twitter message sent from her son on the other side of world in London to the Deputy Governor of Tokyo, who called the Tokyo Fire Department and arranged for a helicopter to fly from Sendai to rescue her.” Accessed 3/11/2013. <http://www.internews.eu/News/Japanreport/>.
- American Red Cross. “Social Media in Disaster and Emergencies” “The online survey asked 1,058 adults about their use of social media sites in emergency situations. It found that if they needed help and couldn’t reach 9-1-1, one in five would try to contact responders through a digital means such as e-mail, websites or social media. If web users knew of someone else who needed help, 44 % would ask other people in their social network to contact authorities, 35 % would post a request for help directly on a response agency’s Facebook page and 28% would send a direct Twitter message to responders.” <http://www.redcross.org/portal/site/en/menuitem.94aae335470e233f6cf911df43181aa0/?vgnextoid=6bb5a96d0a94a210VgnVCM10000089f0870aRCRD>.
- Andre’, Paul et al. “Who Gives a Tweet? Evaluating Microblogging Content Value.” A scholarly study to understand the broad continuum of reactions to shared content. Article points to clear “do and don’ts” based on people’s reactions to various types of tweets. In general, be funny occasionally, don’t tweet about your lunch…ever. <http://www.scoopinion.com/articles/116121-the-atlantic-be-better-at-twitter-the-definitive-data-driven-guide>.
- Fraustino, Julia Daisy, Brooke Liu and Yan Jin. “Social Media Use during Disasters: A Review of the Knowledge Base and Gaps,” Final Report to Human Factors/Behavioral Sciences Division, Science and Technology Directorate, U.S. Department of Homeland Security. College Park, MD: START, 2012. <http://www.start.umd.edu/start/publications/START_SocialMediaUseduringDisasters_LitReview.pdf>
- Fugate, Craig. “DHS: Written Statement of Craig Fugate, Administrator, Federal Emergency Management Agency, before the Senate Committee on Homeland Security and Governmental Affairs, Subcommittee on Disaster Recovery and Intergovernmental Affairs: ‘Understanding the Power of Social Media as a Communication Tool in the Aftermath of Disasters’. DHS.gov. 5 May, 2011. Accessed May 6, 2011. <http://www.dhs.gov/ynews/testimony/testimony_1304533264361.shtm>.
- Gladwell, Malcolm. “Small Change. Why the revolution will not be tweeted.” New Yorker, online. 4 October, 2010. Accessed Oct. 2010. <http://www.newyorker.com/reporting/2010/10/04/101004fa_fact_gladwell?currentPage=all>.
- Gilbert, Eric, et. al. “‘I need to try this!’ A Statistical Overview of Pinterest.” From the Abstract: “While many Pinterest articles have appeared in the popular press, there has been little scholarly work so far. In this paper, we use a quantitative approach to study three research questions about the site. What drives activity on Pinterest? What role does gender play in the site’s social connections? And finally, what distinguishes Pinterest from existing networks, in particular Twitter?” April, 2013, Georgia Institute of Technology, Accessedd April 26, 2013, http://www.cc.gatech.edu/~sbakhshi/gilbert.chi13.pinterest.pdf.
- Herbst, Adrian and Casey Lide. “Social Media: The Good, the Bad and the Ugly.” International Municipal Lawyers Association. October 2010. From the introduction: “This paper provides an update on a variety of topics regarding the increasingly extensive development and use of online social media by individuals, businesses and governments. This presentation builds on prior publications by our firm in related areas, including, “Legal and Policy Issues Relating to Social Networking.” Applications.” <http://transformgov.org/en/knowledge_network/documents/kn/Document/302444/Social_Media_The_Good_the_Bad_and_the_Ugly_for_Municipalities
- Kundra, Vivek, U.S. Chief Information Officer. “25 Point Implementation Plan to Reform Federal Information Technology Management.” The White House. December 9, 2010. Accessed Feb. 2010. <https://docs.google.com/viewer?a=v&pid=gmail&attid=0.1&thid=12e5eacc822fffa8&mt=application/pdf&url=https://mail.google.com/mail/?ui%3D2%26ik%3D8bd5cc3a8c%26view%3Datt%26th%3D12e5eacc822fffa8%26attid%3D0.1%26disp%3Dattd%26zw&sig=AHIEtbS2YJsi-UEr5Z0DgeIGCXdMGh7kEw&pli=1>.
- Latonero, Mark and Irian Shklovski. “Respectfully Yours in Safety and Service: Emergency Management & Social Media Evangelism.” Proceedings of the 7th International ISCRAM Conference. May 2010.
- Mossberger, Karen and Yonghong Wu. “Civic Engagement and Local E-government: Social Networks Come of Age.” Institute for Policy and Civic Engagement, University of Illinois at Chicago, February 13, 2012. Accessed May 19, 2012, <http://www.uic.edu/cuppa/ipce/CELocalEGovSMFullReport2012.pdf>.
- Paul, Michael J. and Mark Dredze. “A Model for Mining Public Health Topics from Twitter.” Johns Hopkins University. November, 2011. In this paper the authors conclude: “We have demonstrated that public health information can be extracted from Twitter. We created a corpus of 5,128 messages labeled for relevance to health and produced a high precision labeling of 1.63 million English messages.” Accessed January 11, 2012.
- Seman, Bryan and Gloria Mark. “Facebooking Towards Crisis Recovery and Beyond: Disruption as an Opportunity” University of California, Irvine. Accessed July 2012.
This paper reports on an ethnographic study of Facebook use amongst a population living through ongoing disruption. We interviewed 45 Iraqi citizens, as well as received survey responses from 218 individuals, who have been experiencing the current Gulf War since March 2003. We show how people in a society experiencing conflict use Facebook in ways that are different to uses in non-war societies. We find that Facebook supports people living in crisis environments at two levels. First, Facebook aids people directly to recover from disruption. People used Facebook to create “safe lists”, to seek help and provide assistance, and to re-construct their social scaffolding. But at a deeper level, citizens also used Facebook to maintain and develop new social norms, and to re-direct their country. We discuss how disruption can serve as an opportunity by which people can re-invent their societies and how our understandings of Facebook should evolve.
- Sheppard, Ben, Melissa Janoske, and Brooke Liu. “Understanding Risk Communication Theory: A Guide for Emergency Managers and Communicators,” Report to Human Factors/Behavioral Sciences Division, Science and Technology Directorate, U.S. Department of Homeland Security. College Park, MD: START, 2012. <http://start.umd.edu/start/publications/UnderstandingRiskCommunicationTheory.pdf>.
- Sutton, Jeannette et al. “Connected Communications: Network Structures of Official Communications in a Technological Disaster.” Proceedings of the 9th International ISCRAM Conference–Vancouver, Canada, April 2012. (The pdf is linked here: Sutton_Connected Communications)
- Twenty First Century Communications, Inc. “Using Social Media for Emergency Notifications” Downloaded November, 2011. social+media+for+emergency+managers.
- TWITTER, FACEBOOK, AND TEN RED BALLOONS: SOCIAL NETWORK PROBLEM SOLVING AND HOMELAND SECURITY. Homeland Security Digital Library. 2010. Accessed Aug. 2010. .”><https://www.hsdl.org/?view&doc=123615&coll=limited>.
- StarBird, Kate. “Tweak the Tweet: Social and Technical Considerations”. University of Boulder, Colorado. <http://www.cs.colorado.edu/~starbird/blog/tweak_the_tweet_-_social_an.html>. Aug. 14, 2010. Accessed Feb. 2011.
Government (or Related) Crowdsourced Sites of interest
- “Did you Feel It?” United States Geological Survey: Earthquake Hazards Program. USGS. 2010. 16 July 2010 <http://earthquake.usgs.gov/earthquakes/dyfi/>.
- Health Map. “About HealthMap.” HealthMap.org. 2010. 16 July 2010 <http://healthmap.org/about/>.
- “Where You Live.” Flu.gov. 2010. U.S. Department of Health and Human Services. Accessed July 2010 <http://www.flu.gov/whereyoulive/index.html>.
Other Articles & Blog Postings
- Easy Chirp: “Easy Chirp is an alternative to the Twitter.com website. It is designed to be easier to use and is optimized for disabled users. Learn more about web accessibility.”About page here: <http://www.easychirp.com/about.php>.
- Page, Doug. “Social Media have become the elephant in the EOC.” 28 Oct, 2010. Accessed Jan. 2011. <http://www.homeland1.com/Emergency-Management-Operations/articles/901421-Social-media-have-become-the-elephant-in-the-EOC/>.
- Yasin, Rutrell. “5 ways to use social media for better emergency response.” Government Computer News. 2 Sept. 2010. Accessed Sept. 2010. <http://gcn.com/articles/2010/09/06/social-media-emergency-management.asp
- Zombie Attack: Disaster Preparedness Simulation Exercise. ” “The purpose of this exercise is to discern appropriate strategies for responding to a zombie attack and/or infection that might affect the University of Florida campus.” Good Stuff! Created 2009. Accessed Febuary 2012. <http://www.gainesville.com/assets/pdf/GS18357102.PDF >.