Swift River: A tool for organizing Social Media Crisis Information

Post by: Kim Stephens

Although I usually don’t advocate any particular tool,  today I do want to talk about Swift River. Swift enables users to make sense of lots of information across the web in a timely manner. The ability to aggregate data is a key feature that should make this (mostly free) and open-source platform attractive to emergency managers.

Why do emergency managers need to aggregate data from the web and social media sites? The answer is simple, they don’t.  But, if your community is using social media to connect to citizens during non-disaster events, you should expect your citizens will use that same conduit to ask for assistance or to inform the city/county of problems during a crisis. The recent snow storm in the Northeast provided ample examples of how this may occur. Cory Booker, the Mayor of Newark, had an active twitter account before the blizzard–over a million followers; after the snow fell in prodigious amounts, the citizens used this communications platform to let him know about problems they were experiencing.

The pic left has a few examples, most were messages about streets that had not been plowed or problems with signs and fire hydrants. Although it appears he was able to handle the amount of information and questions that he had to sift through during the strom’s aftermath, I think this type of engagement made a lot of emergency managers nervous: How will we be able to keep up with the torrent of requests from citizens during large-scale disasters?

That’s one of the reasons I wanted to introduce SwiftRiver today. In the future–very near future, we will need to be able to do four things quickly:

  1. curate relevant/new situational awareness data as seen from our citizens’ perspective (they are everywhere–our city workers are not)
  2. verify information from non-governmental sources
  3. discard duplicative information
  4. display information in a interactive format with access to and from multiple agencies (including potentially volunteer organizations)

Currently there are not too many platforms that will do all of those tasks, but the folks at SwiftRiver have been working on this concept since March of 2009. From their website:

The SwiftRiver platform offers organizations an easy way to combine natural language/artificial intelligence process, data-mining for SMS and Twitter, and verification algorithms for different sources of information. Swift’s user-friendly dashboard means that users need not be experts in artificial intelligence or algorithms to aggregate and validate information. The intuitive dashboard allows users to easily manage sources of information they wish to triangulate, such as email, Twitter, SMS and RSS feeds from the web.

The key word here in this description is  “users”. Although there is quite a bit of automation in this platform, it still requires actual humans to comb through the data. Some of the tedious work is eliminated, for example the software deletes duplicates or “flags” potential duplicative information, but the act of assigning a veracity score still depends on the user. If your organization does choose to employ a tool like this one, I would recommend that multiple people be trained on how to sort data. (Could this be a job for CERT members?)

This application works well with the mapping tool “Ushahidi” and its developers are members of the Ushahidi team. Ushahidi, at its core, is simply a platform that allows users to place information on a map. You might recall its use during the Haitian earthquake response in which volunteers mapped crowdsourced information regarding damage and injuries.

I expect that in the future there will be lots of competitors for the Swift product, but for now it is difficult to find anything with all of these capabilities. Nonetheless, the website still feels like a start-up.  I’m also not sure how long they will be able to offer the product for free. Currently they still list it as a “free and open source” platform, but their website has a tab for “pricing”.  I’m guessing parts of it will remain free, but organizations, such as  local governments, will probably be expected to pay for the service if they want to take full advantage of all of its capabilities.

About these ads

2 responses to “Swift River: A tool for organizing Social Media Crisis Information

  1. On the LinkdIn Group: Social Media and Disaster Response Anne-Marie McLaughlin stated:
    I’m all for using social media for emergency public information. Any organization that puts out emergency public information should add FB and Twitter to the list for dissemination of the coordinated message.Such entities should post policies regarding how the agency/organization intends to use FB/T in an emergency, setting expectations for responsivity, etc. Regarding responsivity, I typically have thought of this in terms of providing information and answering questions–communications rather than response.

    I’m a little concerned by the highlighted dialogue in this article, which shows an example of using Twitter to direct a kind of emergency response. If I can ask for a snowplow via Twitter, can I ask for an ambulance via Twitter? This seems to me problematic, given the work 911 operators and systems have invested in tracking and responding to calls for help.

    I guess the answer lies in the policy set by each entity.

    • This is my response to Anne-Maries comment:
      Regarding twitter becoming another an avenue for people to seek help, similar to a 911, I think that is a valid concern. But what about when people can’t get through to 911 because either the systems are overwhelmed; or when people are in an area where they only have enough reception to get a “tweet” or text message out, but not enough to make a call?

      In Los Angeles, Brian Humphrey, the sage of social media and emergency management, provides an example of how response organizations could deal with people asking for emergent assistance through twitter. One person “tweeted” about burning her hand and was asking LAFD through twitter what to do about it. He gave her some basic first aid advise but also told her to go to the emergency room if the burn was serious enough. He also indicated she could call 911 if needed. (Read about the account in the article: “Respectfully Yours in Safety and Service”: Emergency Management and Social Media Evangelism by Mark Latonero, Phd. et al. There’s a link to the article in the bibliography section of idisaster).

      Although this type of engagement takes a lot of time and effort (not to mention human-power) it might take some of the pressure off 911 (similar to how 311 successfully did that in NY).
      I think the bottom line, however, is that if we send out information through social media we should not be surprised when people start sending information back to us (the word “social” should be taken seriously). That is why emergency management organizations need include monitoring (along with a “feedback” loop to Ops or the IC) as part of their social media strategy even before they implement a presence on any of these types of mediums.

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out / Change )

Twitter picture

You are commenting using your Twitter account. Log Out / Change )

Facebook photo

You are commenting using your Facebook account. Log Out / Change )

Google+ photo

You are commenting using your Google+ account. Log Out / Change )

Connecting to %s