Post by: Kim Stephens
There are two new items on the street that should be useful to emergency management professionals interested in adding social media to their communication’s toolbox. The first is a guide from Wellington, New Zealand, titled: Social media in an emergency: A best practice guide Citation: Rive, G., Hare, J., Thomas, J. & Nankivell, K. (2012). Social Media in an Emergency: A Best Practice Guide. Wellington Region CDEM Group: Wellington.
The guide is divided into 3 sections: before, during and after a crisis. Even though some of the terms and acronyms are specific to New Zealand, the majority of the content is applicable to US first responders (just get used to reading s’s instead of z’s: e.g. organisation). The section “Streamlining Information Release” caught my attention. I like this quote:
If your organisation is slow at releasing information you could easily lose credibility and control and other sources of information may become the first port of call.
The second bit of news is FEMA’s new independent study course IS-42 Social Media and Emergency Management. I haven’t taken the course yet, but chatter on the #smem twitter hashtag indicated that the content is good, despite the computer generated voice-over.
Let me know what feedback you have regarding these materials. I’d love to hear about what you liked or didn’t, as well as suggestions for how either could be improved.