- Passive vs. Active Social Media "listening"
- Five SMEM Observations and Recommendations From Hurricane Sandy
- Monitoring Social Media by Location--Do tools like GeoFeedia invade privacy?
- Social Media and Web 2.0 Standard Operating Procedures: Guidance Material
- What is a Virtual Operations Support Team?
- Reach Your Audience in an Emergency: #SMEM
- Keeping the Lines of Communication Open: Atlanta Public School’s Long Snow Day
- Deaf People Use Social Media to Make Their Voices Heard: Can #SMEM be used to reach them in a crisis?
- Information Design: Is a Picture Worth a Thousand Words?
- Social Networking Trends of 2013 and Implications for #SMEM
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